So after the headaches of the first night, things have improved. Thursday morning I wrote an email to Guest Services explaining my discontent and that afternoon I received a call from one of the Hotel Managers. I have to hand it to them. I didn't think they'd respond to me, but they did and offered to make things better. I wasn't looking for anything other than just getting the room situation straight. But I did have one request and that was free WiFi access for the remainder of our stay, which she happily obliged.

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After a very long but on-time flight, we arrived in Las Vegas.  It's been quite a few years—5 exactly—since I've last been in Vegas.  Besides the major construction changes, it appears to be the same-old city.  Full of expectation, I'm sad to report that our first night here at The Mirage was miserable. 

I'm rarely critical of customer service.  For some strange reason, maybe it's the entrepreneur in me or maybe it's because I deal with "customers" daily, but I tend not to be the kind of person that routinely complains about little annoyances, but livid would be a soft term to describe my anger and dissatisfaction with The Mirage hotel last night.

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